Ever wondered what goes through the mind of your customer in the first few seconds of viewing your website?
Believe it or not, it takes a shocking 0.05 seconds1 for a visitor to decide if they like your website or not. If they like what they see, they’ll stay and learn more.
But what if they don’t like it?
Accountancy firm, Adams Moore knew all too well the setbacks caused by a dated online presence.
In these digital times, excellent service and professionalism such as provided by Adams Moore Accountants can’t easily be communicated through a computer screen.
Image is everything, and this realisation moved Adams Moore to contact us to make their online presence worthy of note.
It was clear to all that the website design and format being used was dated and difficult to navigate.
Visitors were few and competitors plenty
Without a dynamic design or clear value propositions; visitors become lost in the search for justification. “Why should they engage with this service?”
We found that despite our client’s best efforts, the impression provided by the dated website design didn’t do much to win new business. In addition to this there was a slump in online interest and enquiries.
The online presence for the brand needed reviving and this called for more than just website redesign, it needed digital marketing6.
Together with Adams Moore objectives and our own proven redesign process, a full redevelopment of the existing website was planned.
Split testing of different versions of the site design was conducted to evaluate the most practical layout for users.
The finalised design of the site successfully attracted visitors with bold branding and visuals. Strong aesthetics, easy to navigate menus and clear calls to action led users to relevant information, which in turn led to action.
To evidence this improvement, we implemented software to analyse traffic to the website. This involved carefully removing and blocking known spam-site visits to ensure that only useful information from genuine visitors could be assessed.
We then showed Adams Moore how the analytic data could identify where traffic was arriving from, how long they engaged, and customer behaviour through the site.
With the designed website nearing completion, it was time to start marketing the company online.
With social media currently enjoying a 100% higher lead-to-close rate2 we devised a social media strategy that would increase awareness of the company brand and help drive more traffic to the newly designed website.
Working closely with Adams Moore and their objectives, the most appropriate platforms were identified and a careful strategy of content and timing was implemented to make maximum impact.
The social media campaign was then complemented with a newsletter redesign that could be mailed electronically; seamlessly integrating the company brand and ethos together with their social media and website.
A large amount of time was put into the production of this intricate and appealing newsletter to ensure their existing and potential customers could receive personalised and relevant communication.
When we first met with Adams Moore, a dated online presence was causing visitors and enquiries to diminish.
Approaching this with our TRANSCEND3 ethos, we focussed on the main digital objectives of Adams Moore which are to engage with the end user and revive the brand online.
Providing Adams Moore with analytical evaluation was of paramount importance to make sure that existing efforts could be monitored and would continue to flag up areas for improvement.
The achievements were notable, Adams Moore now boasted;
The results not only impressed our client but proved successful as visitor numbers increased and awareness of their services continued to grow day by day.
“WORKING WITH COCOONFXMEDIA, HAS BEEN A GREAT EXPERIENCE, NOTHING IS TOO MUCH TROUBLE AND EVERYTHING WE HAVE ASKED FOR HAS BEEN TAILORED TO OUR NEEDS. BOTH JAMES AND GLEN ARE HELPFUL AND VERY PROFESSIONAL. WE WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE WHO NEEDS HELP GETTING THEIR WEBSITE RECOGNISED OR SOCIAL MEDIA GUIDANCE… AS THIS HAS LEAD TO NEW BUSINESS LEADS FOR US”. – T. TAYLOR, ADAMS MOORE ACCOUNTANTS
If making an impact online is just what your business could use right now, why not contact us4 for a consultation, or learn more about how our services5 can suit your needs.