Code of Practice

Cocoonfxmedia is passionate about the services we provide. In order to achieve this we follow a code of practice:

• A full brief document is issued before any concept artwork is provided.
• Designs and concepts have to be approved/accepted before the build of the project.
• Design brief reviewed and checked against the build of the project.
• Project accepted prior to going live.

TR-A-N-S-C-EN-D

TRANSCEND is the tenet for everything we do;

• TRansparent
• Analytical
• No Jargon
• Social
• Collaborative
• ENgaging
• Design Centric

Our complaints procedure

If for any reason you are unhappy with the products or services you have received from Cocoonfxmedia Ltd, we would ask you to call us on 0121 8203659 or send us an email to [email protected]. We will always ensure that we offer a mutually acceptable resolution to your complaint over the phone, face to face and within 24 hours of your complaint.

Our offices are open Monday-Friday from 9 am to 5 pm GMT

Not happy with our resolution?

If you’re unhappy with the resolution offered, the next step would be to raise a formal complaint in writing. This should be sent to our office address (Postal) below:

24-26 Regent House
Birmingham,
West Midlands,
B1 3NJ

Your complaint will be reviewed and one of our Senior Executives will issue a response within 28 working days unless we inform you otherwise at the time of receiving your complaint. Please include as much information as possible.