Cocoonfxmedia is provides and advanced ticketing system to help you streamline support requests. We can web host the system on our web hosting server or we can install in on your current web hosting providers server.
It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve
Ticketing system
features
- Web and Email Support
- Auto Response
- Canned Replies
- Internal Notes
- Help Topics
- Alerts and Notices
- Role-based Access
- Assign & Transfer Tickets
- No signup Required
- Support History
what we
provide
- Web hosting
- Installation
- Testing of functionality
- Training
Benefits of the
system
- Streamline support
- Track issues effectively
- Manage and maintain FAQs
- Improved communications
- Database driven
- Easy to use and manage
- Integrates with other systems
This simple to use ticketing system is very robust and easy to use, it has the ability to integrate with other tools such as Zopim Live chat. The auto ticketing system which creates a new ticket which can be easily tracked through a user search area and via the administraton area. Our auto ticketing system has helped companies improve and reduce operational costs.
Get in touch!
A auto ticketing system is ideal for any business looking to improve their operational processes. The ticketing system is cost effective and easy to get up and running, so please get in contact via our contact form, or call 0845 6804358