FAQ - Web hosting
How do I get my site on line?
- Domain name
- FTP Software
- index.html file (this is the homepage of your site)
- Notepad or Dreamweaver or something similar
Cocoonfxmedia will provide instruction for FREE on how to get your site up and running with your new web hosting account.
You first you will need a domain name which has its name servers pointing to our server. We will then provide you with a URL to access our advanced easy to user cPanel administration area.
If you get stuck please don't hesitate to contact us or use our live support as we can help out if you get stuck.
Transferring a domain
Cocoonfxmedia does not charge for using your domain if you are currently hosted elsewhere. You simply need to change the name servers (DNS). We will provide these on email when you set up an account with us. However, your current host may charge a fee to release or modify your DNS or domain name record - please check with them for more information.
I want to install 3rd Party Software or Open Source
Please always check with us
Cocoonfxmedia does allow the use of most open source PHP software. Wordpress (1 click install as standard), Zencart,Oscommerce,Drupal you can install without permission. However you must have experience with administrating the installation of such programs. Our feature packed cPanel admin area does have some basic tools to help with this process. Cocoonfxmedia can provide technical support at our standard hourly rate.
If there is any other open source software you wish to install please check as the software may not be compatible with our servers.
What not acceptable?
We do not allow adult material, foul or abusive language, Warez, illegal MP3 sites, Slander / Libel, impersonations, promotion of violence or terrorism, racial / sexual / political discrimination or other services we deem inappropriate. The designation of "adult material" is left entirely to the discretion of Cocoonfxmedia Ltd and includes pornography and escort agencies. Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
3rd Party Access
If you share your password or access to a 3rd party company or website Cocoonfxmedia Ltd will hold the account owner responsible for making sure any scripts or access is virus free. If the 3rd party access deploys a virus or causes performance issues with our servers, the account owner will be charged for what ever is required to restore the server. Your account will also be terminated and possibly legal action will be taken
My sites gone down?
Cocoonfxmedia backs up it servers daily, all accounts are included in this.
However your own web hosting account gives you the option to do additional site backups. It is highly recommended that you create your own backups.
There is a service charge for doing a server backup of £60+ VAT which needs to be made prior to a reinstall of your account.
Get in touch!
A web site designed and developed by us can cost a fraction of the price of a newspaper or magazine advertisement and can help develop your on-line and off-line visibility to the max, widen your client base, win new business, and, ultimately, increase your profits so please get in contact via our contact form, or call 01827 217749