Cocoonfxmedia is proud to announce there new ticketing system to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include;
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Web and Email Suppport Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping. |
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Auto Response Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates. |
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Canned Replies Predefined responses for frequently asked questions. |
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Internal Notes Add internal notes to tickets for staff |
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Help Topics Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities. |
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Alerts and Notices Staff and clients are kept up to date with email alerts. Configurable and flexible settings. |
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Role-based Access Control staff’s access level based on groups and departments. |
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Assign & Transfer Tickets Assign tickets to a staff and/or department. |
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No signup Required No user account or registration required for users (ticket ID/email used for login). |
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Support History All support requests and responses are archived |
For more information please contact us
Cocoonfxmedia is now looking to enhance the help desk ticking system by adding a reporting function which will allow statistical report.
The new ticketing system is now released. Future developments will include a basic reporting function. Watch this space!!
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